CREDIT CARD PRE-AUTHORISATION POLICY
WHAT IS A PRE-AUTHORISATION?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account. These funds are held for a Damage Deposit. We collect this by Credit Card. Upon arrival, we will collect this from your credit card.
HOW MUCH IS A PRE-AUTHORISATION?
The amount that we pre-authorise will depend on the number of guests. The max we will collect from you is £300.00.
WHY IS THE CREDIT CARD PRE-AUTHORISED?
When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred ie damage deposit.
WHO IS RESPONSIBLE FOR THE PRE-AUTHORISATION PROCEDURE?
Barclays are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, contact Barclays.
WHEN DOES THE PRE-AUTHORISATION GET RELEASED FROM THE CREDIT CARD?
It takes up to 7 days. however this can vary dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days.
A pre-authorisation is a security guarantee for payment only. The hotel is NOT charging your credit card. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for upto 7 days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.
***Please note that the hotel reserves the right to pre-authorize your credit card 24 hours prior to arrival. Non-valid credit cards will result in automatic cancellation of the reservation.